Custom & Import Fees

WHAT IS CUSTOMS DUTY? 

When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so MUSU isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

COUNTRIES YOU WON’T NEED TO PAY CUSTOMS DUTY FOR:

UK, USA, Canada, Australia, Norway, Switzerland & EU.

AND IF I DON'T PAY THE CUSTOMS DUTY? 

If, for whatever reason, you refuse the customs fee and the parcel is returned back to MUSU, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

WHAT IS SALES TAX? 

Sales Tax - also known as VAT or GST depending on where you live - is a tax charged on the supply of goods or services. MUSU is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don't keep any of the money for ourselves.