Contact us

Hopefully, you'll find the answer you need on our FAQs page. If not, it's best to contact us by email.

To help us respond faster, please send one message and we'll get back to you as soon as possible, We aim to respond within 24-48 hours.

*Please also get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

  

WHY DOESN'T MUSU HAVE A PHONE NUMBER?

MUSU does not have a call center and we're not set up to handle high volumes of phone calls.

The MUSU brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

 

WHAT INFORMATION DO I NEED TO PROVIDE YOU?

Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE eg/ order number (#UK123456), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible. or by filling in the form below and we will get back to you as soon as we can.